Proper customers live all across the globe, so we can ship to virtually any destination with a letterbox. We are also able to delivery to Po Box and Parcel Locker addresses within Australia through our partnership with Australia Post.
We usually dispatch orders in under 2 working days, though processing times can vary based on product availability. Delivery times vary based on selected shipping service and destination. Regular delivery within Australia ranges from 3 to 5 business days. Regular post delivery outside Australia ranges from 5 to 15 working days depending on the shipping address.
Shipping transit times are from date of dispatch, not date of purchase.
We offer express delivery within Australia, and globally depending on your delivery destination. Express shipping is generally 1-3 working days for Australia, and anywhere from 2–8 working days for other countries. If you live in a more remote location, we're jealous, and also please allow a bit of extra time.
Extra duties and taxes may apply to regions outside Australia. Proper will not be responsible for any customs and duties charged to a customer. If you’d like to find out more please email our support team.
We carefully craft products with the intention that they last. If you have found a manufacturers fault within 12 months from date of purchase we will happily replace it for you, free of charge.
Our 12 month warranty covers manufacturer faults that do not stem from standard wear and tear.
Warranties for products sold by Proper, but manufactured by a 3rd party, are provided by the 3rd party company directly. Please check the specific warranty information provided by each brand prior to purchase.
If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact firstname.lastname@example.org as we would love to help you exchange or refund your purchase if returned within 30 days of delivery.
There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition and in the original packaging.
Remember, all our products come with a 12 month warranty, so if something goes wrong down the track, be sure to let our support team know via email@example.com.
*If you are eligible, we’ll email a prepaid returns slip to you.
We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to firstname.lastname@example.org for help.